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    myneva.caremates | Part of the myneva Care Platform

    Save up to 80% of time with digital inquiry and admission management

    From first inquiry to admission planning: With AI-supported workflows, you can bundle inquiries and keep track of available capacity. This reduces the administrative workload per admission from up to five hours to about one hour, leaving more time for high-quality care.

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    Trusted by over 6,400 care organisations
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    Challenge & solution

    More time for high-quality care

    The challenge

    Why admissions take a lot of time 

    • Scattered inquiries
      Inquiries come in through different channels. This complicates tracking and leads to information gaps and delays.
    • Lack of capacity overview
      An up-to-date overview of available beds is often missing, especially when there are multiple locations. This complicates planning and optimal occupancy.
    • Duplicate data entry
      Information from admission interviews and documents often has to be entered manually. This takes time and increases the risk of errors.
    • High turnover
      Shorter stays lead to more frequent new admissions. This increases the effort required for admission and filling vacant beds.
    5 hoursUp to 5 hours of work time for a single admission (Institute for Public Health and Nursing Research)
    The solution

    More efficient admissions with myneva.caremates

    • Bundled inquiries
      All inquiries are consolidated centrally in one dashboard. This simplifies tracking, prevents duplicate entries, and speeds up processing.
    • Greater transparency regarding available beds
      Capacity is visible in real time across all locations and can be reserved in advance. This makes occupancy planning more precise and improves utilization.
    • More efficient documentation
      Information from documents and intake interviews is captured with AI support, structured, and transferred into forms and care history records. This saves time and reduces errors.
    • Faster occupation of available beds
      Intelligent waiting lists track active inquiries and facilitate appropriate placement. This allows beds that become available to be filled more quickly and reliably, even with high turnover.
    Key features

    Less administration across inquiries, admissions and occupancy

    Centralized inquiry and waitlist management

    Inquiries from various channels are consolidated into a single dashboard. Waitlists are automatically updated and display only active inquiries –reducing administrative overhead and providing cross-location transparency.

    Customizable intake forms

    Digital forms are tailored to each organization and can be embedded on the website or sent via email. This simplifies data collection.

    AI-supported document and data processing

    Data from emails, PDFs, and faxes is automatically extracted and structured. Based on this, myneva.caremates creates a care history (SIS) and suggestions for an action plan.

    Real-time occupancy management

    Capacity information across all locations, including current status, is available, and beds and apartments can be reserved in advance. This simplifies capacity planning and prevents overbooking.

    Configurable workflows and digital signatures

    Status changes, tasks, and communication can be automated according to each organization’s specific needs. Documents are sent and signed digitally and transferred directly to the primary system – ensuring efficient processes without duplicate data entry.

    Tasks, appointments and team communication

    Tasks, viewings and move-in dates are assigned directly to a request. Reminders, Outlook integration, and automatic notifications establish clear responsibilities and facilitate collaboration.

    Analytics and key figures

    Key figures such as inquiry volume and conversion rates are clearly presented and analyzed. This provides a solid foundation for decision-making and highlights opportunities for optimization.

    Mobile data entry and AI-supported speech recognition

    Inquiries and intake interviews are transcribed on mobile devices and transferred directly into forms and the care history – even without an internet connection. This prevents duplicate entries and reduces the risk of errors.

    Seamlessly connected

    A new approach to care

    As part of the myneva platform, myneva.caremates integrates inquiries, admissions, and planning, and fits seamlessly into existing workflows. This reduces administrative workload, improves capacity management, and frees up more time for high-quality care.

    Step 01

    Centralized bundling of inquiries

    All inquiries are consolidated in a single dashboard, regardless of the channel of entry.

    Step 02

    Structuring data with AI support

    Information from documents and conversations is automatically captured and used to generate SIS recommendations and an AI-supported action plan.

    Step 03

    Coordination of intake and scheduling

    Tasks, appointments, and available beds are consolidated across locations in a single overview.

    Step 04

    Synchronization with your core software

    Relevant information is transferred directly to integrated myneva software solutions.

    A centrally recorded inquiry goes through a standardized intake workflow, is linked to tasks and appointments, and is incorporated into occupancy planning. The more departments are connected via the myneva platform, the greater the benefit for the entire organization.
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    myneva.caremates in practice

    Less administrative work, more time for care

    How myneva.caremates centrally bundles inquiries, speeds up admission processes with AI support, and makes available capacity visible across all locations.

    Watch the video
    Support for every role in the care process

    How myneva.caremates supports your team

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    More time for admission teams

    Centralized inquiries, digital forms, and AI-supported workflows reduce the time required per admission by up to 80% and noticeably ease the workload on staff.

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    Greater transparency in management

    A cross-site overview of requests, available beds and occupancy rates provides the foundation for precise capacity planning and well-informed decisions.

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    Better data protection in IT

    All data is processed securely in Germany in compliance with the GDPR and KDG, is encrypted at all times, and is stored exclusively within the EU.

    Proven in practice

    Organisations across Europe trust myneva

    up to 80 %
    less time spent on admission processes
    + 18
    Net Promoter Score among myneva customers
    Group-wide survey, 1,800+ participants (2024)
    6400 +
    care organisations work with myneva
    610000
    daily users across Europe
    Recognised & certified
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    4h per admission

    What would your team do with four hours back on every admission?

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    FAQ

    Good to know

    Which myneva solutions can myneva.caremates connect to?

    myneva.caremates connects to myneva.heimbas, myneva.go-on, myneva.dm7 and myneva.swing. Data recorded during the admission is transferred to the connected system, so it does not have to be entered again. Which fields are transferred depends on the core product in use.

    How does the AI support the admission process?

    Data from emails, PDFs and faxes is extracted automatically, and admission interviews of up to an hour are transcribed. From this, myneva.caremates suggests a care anamnesis (SIS) and a care plan. Care staff review and confirm the suggestions.

    How is data protected?

    myneva.caremates was developed as an AI-native application and designed to be GDPR and KDG-compliant from the ground up.

    Does myneva.caremates work on mobile devices and without internet?

    Yes, the application is optimised for smartphones and tablets, and offline functions allow admission interviews to be recorded without internet connection. The data syncs as soon as the device is online.

    How long does implementation take?

    myneva.caremates is configured and rolled out quickly, with minimal disruption to day-to-day work. Training effort is low thanks to the intuitive interface, and the solution scales from a single facility to providers with multiple locations.

    Get started

    Ready to save up to 80% time in your admission process?

    Schedule a demo now and learn how myneva.caremates can help caregivers save valuable time in their day-to-day work.

    Schedule a demo
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