myneva.connect in everyday life: fewer queries, greater transparency

The phone rings before the shift has even started. A relative wants to reschedule an appointment. Shortly afterwards, another relative calls to ask about their father's vital signs. At the same time, there are several unread emails waiting in the inbox – with requests for invoice overviews and organizational issues that need to be clarified. For care workers, this means interruptions, coordination loops, and additional work – in a daily routine where there is already little time to spare. 

And that's not all: the demands for transparency and communication are constantly increasing. Clients and relatives want to be more involved and be able to check on their loved ones at any time. Facilities are therefore faced with the challenge of providing information reliably, in compliance with data protection regulations, and with as little manual effort as possible. 

To meet this demand, myneva.connect supports facilities in providing information in a structured manner and simplifying communication channels. The app makes it possible to make important content such as appointments, contact information, documents, invoices, and vital signs transparently accessible, thereby significantly reducing the coordination effort in everyday care.

Appointment management and communication 

Frequent phone calls or written inquiries, for example about appointments, take up time and interrupt the daily routine of care. With myneva.connect, clients and authorized relatives can view, reschedule, or cancel appointments themselves. The care organization decides how far in advance an appointment can be changed.

A practical example: 

A relative realizes in the evening that a scheduled appointment cannot be kept the next day. Instead of calling in the morning, explaining the situation, and waiting for a specialist to process the request manually, she opens the app, makes the change, and the information is immediately available to the facility.

This reduces the need for repeated coordination and ensures that time-sensitive changes are reliably communicated.

Bundle communication: Contact persons, messages, and service requests 

Issues can be resolved more quickly when inquiries are directed to the right place without any detours. In myneva.connect, stored contact persons and their contact details are displayed directly. Relatives can see at a glance who is responsible for their issue and can contact the right person directly. 

A secure messaging feature is available for information from the facility: Facilities can send messages to clients and relatives, which are delivered via push notifications. Relatives also have the option of submitting service requests in the app with just a few clicks. Whereas in the past, relatives first had to look up the facility's phone number to reach the right contact person, today they can request a haircut appointment, for example, in a matter of seconds. 

These clearly structured communication channels save relatives and caregivers time because information is delivered in a targeted manner and unnecessary queries are reduced. 

View and manage documents and invoices 

Many organizational inquiries relate to documents or billing-related information. In myneva.connect, these documents are available centrally and digitally, so they can be viewed at any time.

• View and download documents: Important information and documents are stored in the app and can be downloaded as needed. This reduces queries and relieves the burden on care staff and administration.
  
  
• Track invoices: Invoices and billing-related information can also be viewed directly in myneva.connect. This gives clients and their relatives a clear overview of which services have been invoiced without having to make separate inquiries.

Vital signs & health data at a glance 

Health data such as vital signs are crucial for detecting changes in well-being at an early stage. In myneva.connect, authorized relatives have access to current measurements such as blood pressure, pulse, or body temperature. 

The traceable documentation of these values creates transparency in the care process and gives relatives a reliable overview of the current state of health of clients at any time – without having to ask additional questions. 

Conclusion: Fewer queries and greater transparency in everyday care 

The features of myneva.connect support facilities in reliably providing key information and structuring communication with clients and their relatives. Digital appointment management, clear visibility of contact persons, the option to submit service requests, access to documents and invoices, and the display of vital signs help to ensure that those involved have a transparent overview at all times and can actively participate in the care process.

This reduces queries and facilitates coordination, which leads to a noticeable reduction in the workload for care staff. At the same time, relatives benefit from greater insight and involvement, which strengthens trust and satisfaction.

The result is a daily care routine that is more comprehensible, efficient, and clearly structured for everyone involved.

Note: The available features may vary depending on the myneva software used. 

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