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Digitalization in Care: Between Lag and Potential

Digitalization in care offers enormous potential to relieve professionals – yet in many places, its impact remains limited. The myneva Trend Study Care & Social Affairs 2025 shows where progress is lagging and which digital tools can truly make everyday care easier.

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myneva

Published: 28.10.2025

Time: The New Currency in Care

Anyone working in care knows: at the end of a shift, what’s missing most is time — time for real human connection. By 2030, Europe will face a shortage of four million professionals in the health and social care sector. At the same time, the population in need of care continues to grow, and nearly one in four caregivers is already over 55 ¹. This means: more bureaucracy, more administration — and even less time for what truly matters.

The question is no longer if  we must act, but how quickly we can move the right levers. The key lies in unlocking the potential of digitalization to simplify processes and sustainably relieve care professionals in their daily work.

 

Digitalization: Progress and Gaps

The myneva Trend Study 2025 shows just how wide the gap between ambition and reality remains. 
Across Europe, only 18.6% of professionals work in a fully digital environment with mobile applications, while nearly half operate in partly digital settings. 

The differences between countries are striking: 

  • Sweden, Switzerland, and the Netherlands lead the way, with around one in four professionals already working fully digitally. 
  • Germany, Austria, and Finland are largely still in transition, with about half using partial digital systems. 
  • In Germany, more than 6% still document completely on paper — higher than the European average 

Digital tools exist, but their implementation remains inconsistent. Professionals across Europe express a clear demand: they want solutions that truly work in practice  not pilot projects that add more complexity. 

 

Would you like to know more?   
 
Download our free trend study “Care and Social Affairs 2025” now – with exclusive insights from seven European countries! 

Download Trend Study 2025 now

 

 

What Professionals Expect: From Apps to AI

Where digitalization lags, expectations rise.

Care professionals know exactly which tools could make a difference:

 

These are the areas where digital relief would be immediately felt. And the openness toward new technologies is remarkable: over 70% of professionals across Europe believe that artificial intelligence (AI) can meaningfully support routine tasks — particularly documentation and shift scheduling.

In Austria, Switzerland, Germany, and the Netherlands, the acceptance of AI is highest, while in Finland and Sweden, the openness is also strong but accompanied by calls for transparent, practical implementation. The message is clear: professionals don’t want abstract visions of the future — they want reliable tools that simplify their everyday reality.

 

Our Mission: Giving Care Professionals Time Back

Every minute not spent on documentation or administration can be reinvested in what truly matters — care itself. That’s where our digital solutions come in.

Today, myneva users save an average of 52 minutes per shift through smart digital workflows that streamline documentation, planning, and communication. With the use of mobile tools, voice input, and AI-based assistance, that time savings could double in the near future. Digital shift planning doesn’t just reduce administrative load — it increases predictability for employees, boosts satisfaction, and strengthens retention.

Our mission is not to replace care through technology but to empower care professionals to do what they chose this vocation for: providing compassionate, high-quality care for people.

 

From Vision to Implementation

The Trend Study makes one thing clear: digital solutions already exist — and professionals are ready to use them. What matters now is to consistently translate this readiness into practice. Digitalization in care is not an end in itself. It is the key to simplifying processes, reducing administrative work, and noticeably relieving professionals in their daily routines. The decisive factor is not just to introduce digital tools, but to design and connect them in a way that truly supports everyday work. Only then can digitalization deliver what the care sector needs most: genuine relief in daily life — and more time for real, human care.

Read the full trend study “Care and Social Affairs 2025” now – with insights from seven European countries.  

Download Trend Study 2025 now

 

Source: 
¹  : Europäische Kommission / WHO, Antwort auf parlamentarische Anfrage, 2024

 

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