Senior residence Strasswalchen simplifies workflows and noticeably reduces workload for employees with myneva – an interview with Nadja Areh Gruber, Director of Care Services and Facility Manager.
Industry: Inpatient care and support
Challenges: time-consuming gathering of information, high documentation workload, error-prone processes, staff shortage in care
Solution: myneva.carecenter with ELGA integration (Austria’s electronic health record system)
Results: faster access to relevant information, significant time savings in day-to-day work, improved team communication, more efficient documentation
Senior residence Strasswalchen in Salzburg, Austria is an inpatient care facility with 60 residents across various care levels. In addition to care, the facility provides essential services such as food service, housekeeping, and laundry.
Like many inpatient care facilities, the team faces similar challenges: information is often difficult to access, coordination takes time, and documentation requires valuable resources. Before using digital interfaces, medical records often had to be obtained afterwards – a process that creates additional work and makes quick decision-making more difficult.
Documentation was also time-consuming and prone to errors. Handwritten entries were sometimes difficult to read and repeatedly caused uncertainty in day-to-day care. At the same time, pressure from staff shortages in care continues to grow, making efficient processes increasingly important.
Director of Care Services and Facility Manager, Senior residence Strasswalchen
“It takes weeks to inform a team of over 50 employees verbally – digitally, it’s much faster.”
Faster access to relevant information: Previous medical records, medication lists, and doctor’s reports are directly available – even at the admission of new residents. Most coordination by phone is no longer necessary.
Reduced documentation workload: Digital documentation replaces handwritten entries and ensures clear, centrally accessible information at all times.
Structured processes: Prescription requests, billing, and organizational tasks are bundled directly within the system and processed more efficiently.
Better overview in day-to-day work: A digital calendar provides clarity regarding appointments and workflows.
Improved communication within the team: Information can be targeted to specific professional groups, while coordination becomes faster and easier.
Senior residence Strasswalchen plans to further expand its use of myneva. The focus is on additional modules that support care processes even more effectively – for example in palliative care or assessments.
The use of AI is also being evaluated. In particular, the team sees great potential in AI-supported speech recognition to make documentation faster and easier – even in different native languages.
The goal remains clear: to further simplify processes and create more time for care.
Director of Care Services and Facility Manager, Senior residence Strasswalchen
“I am certain that working time is always more expensive and harder to find than purchasing a module that truly and noticeably reduces the workload for employees in their daily routines.”
For Nadja Areh Gruber, the benefits are especially visible in day-to-day work: less coordination effort, fewer phone calls, and noticeably more time for care.
myneva.carecenter is seen as a solution that is constantly evolving and can flexibly adapt to increasing demands in care. Especially in view of limited staff resources, it becomes clear how important it is to reduce employees’ workload in a targeted way and design processes efficiently.
With myneva, senior residence Strasswalchen is well-positioned to continue developing care processes in a reliable and structured way in the future.
Contact us and learn how myneva can support your organization.