By switching to MOVO 3.0, Neos has digitized and streamlined its work processes. Employees now have faster access to the right information and greater insight into their cases.
Industry: Social services.
Challenges: A confusing flood of documents and records, error-prone manual processes, tedious information searches, insufficiently reliable management information, and an outdated legal framework for data protection.
Solution: MOVO 3.0
Results: Better overview, faster document retrieval, more reliable information, and an updated legal framework.
Neos is dedicated to helping people who have been marginalized by society: homeless individuals (or those at risk of homelessness) aged 18 and older with complex issues, as well as adults and their children who are victims of domestic violence or human trafficking. The organization offers outpatient care, assisted living, nursing care, family housing, and shelter. Neos employs approximately 330 staff members: from housing coaches and outpatient care providers to nurses and case managers.
Neos has been using myneva’s software for many years. Over time, however, documentation and data records became increasingly fragmented and difficult to manage.
During the transition to MOVO 3.0, it became clear how inconsistent the data had become: 1,200 cases were marked as open, although only around 500 were actually active.
“This was because every underlying form had to be completed manually beforehand, which often wasn’t done properly. On top of that, there were all sorts of conditions: if you didn’t meet them, you had to go back a step to be able to close the case after all.”
“There was a flood of documents and data records. Staff needed a lot of time to find the right information.”
— Britt van Nuland, Care Administration Coordinator
This also limited reliable insights for management, as accurate and up-to-date data is essential for informed decision-making.
As part of the transition to MOVO 3.0, Neos also introduced a revised authorization structure, ensuring that only colleagues directly involved in a participant’s care can access relevant case information.
Healthcare Administration Coordinator, Neos
“There was a huge amount of documents and records. It took the staff a long time to find the right information.”
The transition to MOVO 3.0 brought greater clarity and structure. The previous folder-based system was replaced by intuitive, user-friendly dashboards.
“With the dashboards, employees can see at a glance what’s happening in their cases.”
— Britt van Nuland
The dashboards provide a clear overview of cases, tasks, participant reports, registrations and notifications. From there, employees can quickly access relevant information and add new details.
Alerts and visual indicators highlight missing or outdated information, such as action plans or assessments. Time tracking and notifications are also immediately visible, helping teams stay organized and avoid overlooking important tasks.
In addition to the staff dashboard, Neos uses several specialized dashboards, including “Front Door,” “Location,” Participant Management, Care Pathways and Team dashboards, as well as quick access to reports and emergency registrations.
“You can see all the important details regarding the cases you’re responsible for in a single overview,” explains Britt.
Implementation and Digitalization
Neos took a structured approach to the implementation and fully reconfigured MOVO 3.0 in line with myneva’s new standard.
“We fully implemented MOVO 3.0 in collaboration with project teams from all departments.”
— Geke Jelsma, IT and Data Protection Officer
The project started in March 2024 and was rolled out across Admissions, Inpatient Care, Outpatient Care, Discharge, Women’s and Family Care, and the Nursing Facility.
“We formed a sub-project group for each of these departments. A total of 20 employees participated.”
The implementation followed an iterative approach: for each work area, a draft was created, reviewed by the subgroup and tested. Feedback was incorporated continuously before the full system went live. An important part of the redesign was the digitization of previously paper-based processes.
“For example, colleagues create safety plans using color coding,” explains Geke. “Red means that optimal safety measures are required.”
These codes are now recorded digitally, allowing employees to immediately see which safety status applies to a participant.
Collaboration with myneva
During the implementation, Neos received intensive support from myneva. “We received excellent support from myneva and worked with clear go/no-go milestones. That built a lot of trust.” – Geke Jelsma
myneva’s lead consultant participated in all project groups and was able to consult internal experts as needed, for example, for report generation. Neos also received excellent support during the data migration: Staff members were trained so that they could largely carry out the necessary preparations for the migration themselves.
Neos: Ready for the Future with MOVO 3.0
On December 2, 2024, MOVO 3.0 went live in a single phase. Staff had to adapt to a new permission structure, where access is limited to their own clients’ cases. Access to other cases is only possible via the “Breaking Glass” emergency option, with automatic notifications for review. Permissions also vary within cases, depending on roles.
Today, colleagues benefit from a more efficient way of working. Instead of searching through folders, they can quickly find documents using the search function. For example, searching for “family doctor” immediately brings up the relevant information. Saving files has also become more structured.
While time savings cannot be measured precisely, the system clearly improves convenience and clarity. In particular, the search function reduces effort by allowing employees to find the right information quickly without reviewing entire reports.
“Above all, MOVO 3.0 offers us convenience, clarity, and insight.”
— Britt van Nuland
Healthcare Administration Coordinator, Neos
“Above all, MOVO 3.0 offers us convenience, clarity, and insights.”
The collaboration between Neos and myneva resulted in a successful transition to a completely revamped client registration system. Thanks to improved visibility, reduced search time, and more reliable information, Neos feels better equipped to organize social services for the future.