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As a manager or CEO of a care facility, you're faced with the constant challenge of improving the quality of your organization while complying with all quality management (QM) requirements.
The list of problems you face is long, including unstructured quality management tasks, time pressures in controlling quality processes, and a lack of transparency and accountability.
In this blog post we would like to take a closer look at some of these key problems and show you how you can use myneva.iQM quality management software to ensure efficient, user-friendly and up-to-date quality management in your care facility.
What makes quality management in the care sector so challenging?
Quality managers have to find a balance between providing humane care and doing so cost-effectively. In the end, both the management of the care service and the clients should be satisfied. The third relevant stakeholder is the legislator, who expects certain formal guidelines to be met. QM is about reconciling all these complex needs and requirements.
- The quality standards required for care services should be met.
- Care and administrative processes should be safer.
- Structures need to be more transparent.
This is what makes QM so difficult. Let's take a look at the most common pain points in care quality management:
Unstructured tasks
One of the most pressing problems in quality management is dealing with unstructured to-do lists. Although there's a lot to do, there's often a lack of clarity about how the work should be organized and the steps involved. Those responsible for quality management are far from having a holistic overview and clear priorities.
Nothing can move forward. Such inefficient processes lead to a waste of financial and time resources, which ultimately results in a lower quality of care. This often goes hand in hand with inefficient error and complaint management, which affects client satisfaction and disrupts internal communication.
Lack of time to manage quality processes
Another hurdle many care facilities face is a lack of time to focus on quality. QM is important, but it competes with equally urgent day-to-day operations. Quality managers are under pressure to meet compliance requirements while making sure everything runs smoothly. It's human nature. However, many QM efforts fail because of this constant balancing act between effective process management and a tight schedule.
Lack of transparency and traceability
Transparency and traceability are essential goals of quality management in long-term care facilities. But when they are lacking, they can also become a stumbling block to the success of quality management. So how do you break this vicious cycle? The best way is to store information centrally. Transparency is not only a question of data availability, but also of documentation and information flow within care facilities.
When critical information is not centralized and accessible, it can be difficult for decision-makers to make informed decisions and monitor compliance with client safety, hygiene, or workflow regulations. The effectiveness of training can also be compromised. Without clear documentation and evidence, it is difficult to prove compliance with key standards, resulting in legal and regulatory risks.
Optimize quality management in the care industry - with myneva.iQM
These challenges are not only complex, they can also have a significant impact on the efficiency, transparency, and ultimately the quality of care. This is exactly where myneva.iQM comes into play. Our innovative modular software offers practical solutions that help care facilities to improve and sustain the quality of care.
- myneva.iQM is specifically designed for quality management in the care industry and gives you direct access to the industry's best practices.
- Our software prioritizes, structures and automates pending tasks with an intelligent traffic light system, saving you time and resources.
- With myneva.iQM you have all relevant information and evidence at your fingertips. This not only simplifies audits, but also gives you the certainty that you meet all requirements for compliance.
- The practical modules of our software help you to document QM measures and training courses. Error and complaint management becomes more efficient and transparent.
Key features of myneva.iQM
You'll notice that myneva.iQM benefits from our long experience in the health and social care sector. The individual modules and features are well thought out and tailored to your organization.
Central database for evidence and documentation
All information in one place. The iQM database makes important documents easily accessible and clearly traceable. The software allows update checks, provides confidential areas, and includes an approval system with a reminder function.
Control and management
Stay in control. Use statistics and reports from all modules to gain an overview of current and upcoming initiatives and make informed decisions.
Medical technology
Devices and fleet at a glance. In the Medical module, you can store operating instructions and maintenance logs while organizing the maintenance of your equipment and how it is used.
Training
Always up to date. With myneva.iQM, training becomes part of the job and does not require any additional effort. In the training module you can manage the attendance list, certificates and time intervals.
Error and complaint management
Act fast. Incoming complaints are automatically assigned by the software to the relevant deadlines and responsible parties and can be processed efficiently according to severity and urgency.
Experience myneva.iQM
Do you want to make your quality management more efficient with modern QM software? Then you've come to the right place! We would like to show you how myneva.iQM can support your facility.
Book your appointment now and see for yourself how quality management in the care industry works with myneva.iQM.