myneva is one of the leading software providers for social care & services in DACH, Benelux and Finland. With our well-thought-out software we enable our customers to have more time with their clients and less time for administration and documentation. We support both care employees and their clients to significantly improve their everyday life.
As an ambitious team we are pursuing increasing internationalization and the clear mission to become #1 in Europe. To achieve this goal, we are looking for a Customer Experience Manager (m/f/d) to join our Marketing team as soon as possible.
Your Mission:
As a Customer Experience Manager you will be the driving force behind our commitment to exceeding customer expectations. You will proactively help to increase customer satisfaction and loyalty by ensuring every interaction meets customer needs and optimizing the customer life cycle. You will be the bridge between our customers and our brand and ensure that every touchpoint across the customer journey is engaging, efficient and effective.
What you do:
• Customer Journey Enhancement: Analyse and optimize our customer journey to create delightful experiences.
• Customer Retention: Boost retention, reduce churn, and elevate satisfaction.
• Journey Mapping: Identify proactive intervention points in the customer journey.
• Issue Resolution: Guide the teams in resolving client issues with professionalism and empathy.
• Customer Insights: Develop listening points, segmentation strategies, and improvement opportunities.
• Innovation: Test new strategies to exceed customer expectations.
• Process Evolution: Continuously refine processes for customer interaction oversight.
What you bring:
• Customer-Centric: A passion for enhancing the customer experience and exceeding their expectations.
• Empathy: A deep understanding of customer problems and perspectives.
• Communication skills: Strong communication abilities to connect with customers and colleagues effectively.
• Analytical Skills: Strong analytical capabilities to extract meaningful insights from customer data.
• Data-Driven: Comfortable working with customer data to inform decisions and drive improvements.
• Relationship-Building: Exceptional relationship-building skills to foster customer loyalty.
• HubSpot expertise: You have proven expertise in HubSpot.
What we offer:
• A responsible job with purpose: Our software products enable our customers to focus on a better life for their clients by giving them more time for care & support
• A hybrid work model to keep your everyday life flexible
• A culture of appreciation and a harmonious working environment in a growing, international company with opportunities to get involved
• Attractive and performance-based compensation models and an unlimited contract
• Cooperation with ICAS and the opportunity to talk to external consultants about personal and professional challenges
This position can be filled in any of our locations in Germany, Austria, Netherlands, and Finland (with remote work option).
If this sounds like you, we look forward to receiving your application documents including your salary expectations and the next possible starting date via our online application form or by e-mail to jobs@myneva.eu
