This compact short guide explains how artificial intelligence can be meaningfully applied in the social sector today – practical, accessible, and without requiring technical expertise.
High workloads, increasing documentation requirements, and limited resources shape everyday work in the social sector. At the same time, there is a growing need for solutions that ease the burden on professionals and bring greater clarity to complex processes.
Artificial intelligence can support this – when applied responsibly, practically, and with a clear focus on people.
What AI can realistically achieve in the social sector today – and what it cannot
How AI supports documentation, planning, and collaboration
Where tangible relief in everyday work can emerge
What defines responsible, human-centred AI
How organisations can take first steps without major effort
This short guide is designed for professionals and decision-makers in the social sector, including:
Executives and senior decision-makers
Professionals working in care and support services
Staff in administration and organisational roles
Providers and organisations in the social sector
Organisations across care, disability services, child and youth services, and other social services
The role of AI in the social sector
Opportunities and limitations of AI
Three practical use cases
Responsible AI in everyday practice
AI readiness check: Is your organisation prepared?
Five steps to get started